Globe reconnection tutorial

[mistergrapista]

Eto basta wag pagkakitaan..

Requirements:
1) Your sim card must have globe signal or able to receive incoming text or calls. No signal usually means that the account is terminated.
2) You know your Globe Postpaid Number.

Works on:

1) Super homephone Globe postpaid
2) Any Globe postpaid account

Can Reconnect:

1) Disconnected line due to exceeding spending/credit limit
2) More than 3 months postpaid line


STEP-BY-STEP Procedure:


1) First, we need to get your postpaid account holder full name so simply Go to www.globe.com.ph and sign up for account. (If you already know the account name holder jump to step 11)

SS2.png

2) Enter valid email address and your desire password.

SS3.png

3) Once done, confirm the globe email verification from your email inbox.

ss4.png

4) Login to your globe account.

SS5.png

5) Click “View my account details†on right side panel

SS6.png

6) Click +Add Account

SS7.png

7) Enter your Disconnected Globe Postpaid Number and click send code

SS8.png

?? Input the verification code you received from Globe and Click Add account

SS9.png

9) Click Manage Account

SS10.png

10) You will now see the information of account holder. Get the first name and last name.

SS11.png


11) Using your disconnected Globe postpaid number, call 211 and dial 2 and 2. You will be reconnected to “Globe Reconnection Departmentâ€
But if you’re using other Globe number, call 211 and dial 2,2,2,4, and 2. You will be reconnected to “Globe Reconnection Departmentâ€

12) Now an agent or operator will talk to you, all you have to do is promise to pay within 1 week period from the date of your call.

Please see below the actual guidelines when talking to operator:

Credit to: Badbrain11 of Symbianize Forum

You: Hello, Ipapareconnect ko phone ko kasi na disconnect.

Agent: Can I have the concerned mobile number?

You: 09171234567 (Example Only)

Agent: May I know the name of account holder?

You: Juan De La Cruz (Example Only)

Agent: Kayo po ba ang account holder din?

You: Yes! (If sa babae nakapangalan yung account, you can tell the operator that the account holder is relative of yours.)

Agent: Sir while pinu-pull up ko lang yung information niyo, let me remind you that there are 2 options available when reconnecting the line, the other one is through IVR or the self service menu. It’s free of charge but all you have to do is settle your account balance in full amount. The other one is reconnection via live agent/operator but it will cost you 100 pesos na magrereflect sa next billing statement niyo.

You: Via agent na lang, ok lang kahit magbayad ako ng additional 100pesos.

Agent: Okay sir, as I can see nga to your account the reason why disconnected ang line niyo is “INSERT WHATSOEVER REASON HEREâ€. Now sir, in order for me to reconnect your line, you have to promise to pay and give specific date if when niyo po pwede isettle ang balance niyoâ€

You: Oct 1, 2014, I will settle in full amount. (Give any date as long as within 7 days from the date na kausap niyo ang agent)

Agent: Is it okay sir if I’ll hold the line for a minute or two, I-proprocess ko lang ang pag rereconnect?

You: Sure take your time.

Agent: Maraming salamat po sir dela cruz kindly stay on the line lang po.

(Globe amazing background music)

---You will receive text message kagad from Globe na your line has been processed kahit di pa binababa ng agent yung phone. Meaning nun Connected na ang linya mo. Ganun kabilis.---

Agent: Sir na process ko na po yung reconnection ng line niyo, Ang monitoring time nito is maximum of 2 hrs, if wala parin connection kindly do the trouble shooting by turning on and off your mobile handset.

You: Okay

Agent: Okay sir is there anything else I can do for you to make it even more wonderful for you?

You: Wala naman na. Bye!


AND VIOLA. YOUR GLOBE POSTPAID IS NOW RECONNECTED.

para sa mga nag titipid ng recon at account remove jan

REConnection:
1. via IVR/211 - promise to pay - 1st option
2. via dashboard - declare payment - 2nd option
3. vial 211 - declare payment - last option

1st option
1. mga kakadc palang pwede ipromise to pay
/ kung nareach lang spending limit, proies to pay lang kahit ilang promise to pay kung ang reason ng disconnetion ay disconnection due to exceeding spending limit, isang beses lang ang promise to pay pag disconnection due to OVERDUE

2nd option
* sa my account/dashboard click sa gilid reconnection at magdeclare ng payment
magimbento ka lang ng reference number lagi kong gmait VIA GCASH ero ref ng GCASh #: 1137915436., account ko 857112441

3rd oprton / last option kahit mga nasa credit department na,.

*declaring payment via hotline, tawag ka sa hotline sabihin mo nagbayad ka na., sabihin mo gcash or kahit saan,. tapos bigay ka reerence number, dapat yung sasabihin mong amount ay yung overdue balance,. or kahti lahat ng balance para sufficient at para mareconnect kagad yung line., pag babae yung may ari,. pag tinanong kung kaano ano., kahti kaibigan na lang sabihin,.
pag l/alaki,. magpanggap na ikaw yung may ari
LAST option yan., kung bagong DC pala. yung first or 2nd option yung gamitin

Happy REconnecting

NO LIMIT
1. call 211
2. sabihin mo papa NO BARRING or CANCEL NG BILL CONTROL
3. need verification
4. like mother maiden, bday, address, account number, credit limit, plan
5. after 24 hours yung process

Account removal
1. Call 211
2. Iready ang account name, account number, current plan, bday, mother's maiden, address.
3. Business name, account name, at address pag business account. Need yang mga yan para sa verification ng account para maprocess yung request.
4. call 211, sabihin mo may mali sa name, for examplae
Reyson maqueda viray, ang technique jan para ndi na pumunta ng globe store, 3 letters lang yung papalitan, for example. Jayson maqueda iray, pwede mag dagdag bawas, tinanggal ko yung R at E pinalitan na J at A at Viray tinanggal yung V so., 3 letters yung pinalitan.,

5. Legal yung pagpapalit ng pangalan na to.,
Kasi tinawag sa hotline
6. Once na mapalitan na., yan na mismo mag aapear na name sa system, so meaning ndi na existing yung namemo sa system., dahil., wala ka ng record sa system.,
7. Pano palitan yung address??
- same procedure tawag lang sa 211 sabhin mo change bill address., kahit anung address ilagay mo., pwede bilang palitan yan.,

8. Every transaction need ng verification., so need mo mga info na binangit ko sa 2 at 3.

9. After maprocess check mo sa my account sa globe website iba na yung name at address mo

UPGRADE LTE

call 211
hotline
need account number, name , address, bday, mothers maiden name, plan and there should be no OVERDUE BALANCE
1. sabihin mo lang upgradIng plan to 5mbps or 7mbps
kung lalake, dapat lalake caller, kung babae, pwede ka mag paotorize ,. example: babae yung tatawag sasabihin iootorize ko si "LAW" na imodify yung account. magtatanong yung agent ng mga VERIFIERS> verifiers ayun yung mga security question like, address, plan, bday, mother's maiden name.,

after 24 hours ang process

PANO TUMAWAG SA HOTLINE?

211 - prepaid dapat may 7.50 pesos load or postpaid / free sya sa postpaid
1-mobile/prepaid/*postpaid
2-broadband

( karamihan ng nag service dito ganyan lang ginagawa kaya dummy account gamit)