Lenovo a269i Stuck on Set-up

[akoCtim]

Good day mga boss, ask lng po kung sino d2 may solution sa problem ko...

History:
nag "reset all" yung customer tapos ngaun sa set-up ayaw magtuloy hanggang dyan lng sa green android.. nag-totouch naman sya kasi nagrerespond pag pindot kay android pero ayaw mag proceed sa nxt set up..

PLS HELP

 

[akoCtim]

e2 try po firmware use tools spflashtool post result...
https://drive.google.com/uc?id=0BxSIc1wtmn3AZ3FFMVBnQVZhUXM

tried hard reset pero no luck so DL ko yung bigay mo sir pero error sya pag "DOWNLOAD" yung na tick ko,
tried "FIRMWARE UPGRADE" and booommPERA!

:-*