1.Turn off your smartphone. NOTE: make sure that the handset is not connected to any USB connectors
2.With the smartphone turned off, press and hold the "Power" and "Volume down" buttons at the same time
3.Keep pressing the buttons until "LG" logo appears, release the "Power" button, and immediately after, re-press and hold it
4.Once the "Factory Hard Reset" screen pops-up, release the hardware keys
5.Press the "Power" key to reset the smartphone. NOTE: to cancel, press "Volume Up" or "Volume Down"
6.Press the "Power" key again to confirm the reset, and wait for your device to complete the process and reboot
2.With the smartphone turned off, press and hold the "Power" and "Volume down" buttons at the same time
3.Keep pressing the buttons until "LG" logo appears, release the "Power" button, and immediately after, re-press and hold it
4.Once the "Factory Hard Reset" screen pops-up, release the hardware keys
5.Press the "Power" key to reset the smartphone. NOTE: to cancel, press "Volume Up" or "Volume Down"
6.Press the "Power" key again to confirm the reset, and wait for your device to complete the process and reboot