procedure
1. Turn the phone off.
2. Press and hold the Power and Camera buttons
3. Release the Camera button when prompted
4. Press and hold the Volume Down key
5. A yellow exclamation will appear on the display. Wait until a menu with options will appear.
6. Using the touch screen select Factory Reset and press OK
1. Turn the phone off.
2. Press and hold the Power and Camera buttons
3. Release the Camera button when prompted
4. Press and hold the Volume Down key
5. A yellow exclamation will appear on the display. Wait until a menu with options will appear.
6. Using the touch screen select Factory Reset and press OK
