9900 red light on right top glow and off

GSMHUM

GSMHUM

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9900 red light on right top glow and off

how to flash 9900

when i connect with bb desktop manager

it show 9900 model but click on connect to device , it say not communicate with device

any solution ?
 
customer said initially it have problem when take photo using flashlight set will restart and after that redlight problem occurs
 
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