actions taken:
Turn of Device
press and hold volume button - and + then power
wait till screen pops up
there are five selections
select Erase data and cache, wait till finish
press Power button to turn off device
then Power ON again
and you're Done
Turn of Device
press and hold volume button - and + then power
wait till screen pops up
there are five selections
select Erase data and cache, wait till finish
press Power button to turn off device
then Power ON again
and you're Done